499de Privacy Policy

499de ("we", "our", or "platform") provides a safe and trusted online gaming and betting service for users in Bangladesh. We understand that your personal information is extremely valuable and protecting it is our highest responsibility.

This privacy policy explains how 499de collects your personal information, the purposes for which it is used, when it is shared with third parties, and how it is kept secure. By using this platform and creating an account on our website https://499de.cam, you are considered to have agreed to this privacy policy.

This policy applies to all our services — including website browsing, account registration, financial transactions, playing games, and all communications related to customer support.

Information You Provide Directly

When you create an account on 499de, verify your identity, or contact customer support, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address and username
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)

Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login and logout times and dates
• Gaming history and betting records
• Deposit and withdrawal transaction history
• Website navigation and page view data
• Cookies and session data (discussed in detail below)

Information Received from Third Parties

In some cases we may also receive information from third parties, such as:

• Transaction verification information from payment processors such as bKash, Nagad, Rocket, or Upay
• Identity verification service providers (as part of the KYC process)
• Fraud prevention and risk assessment agencies

Operating and Improving the Service

We use your information primarily for the following purposes:

• To create, verify, and manage accounts
• To process deposits, withdrawals, and other financial transactions
• To provide bonuses, promotions, and rewards
• To maintain gaming history and transaction records
• To provide customer service and support
• To ensure the security and functionality of the platform

Legal and Regulatory Obligations

499de complies with applicable legal obligations to prevent financial fraud, money laundering, and terrorism financing. To this end we:

• Conduct identity verification (KYC) processes
• Monitor suspicious transactions
• Retain information as directed by applicable authorities
• Analyse user behaviour to ensure responsible gaming

Communications and Marketing

With your consent, we may contact you about the following:

• Important account updates and security notifications
• New promotions, bonus offers, and special events
• Information about new games and services on the platform
• Information and advice on responsible gaming

You may opt out of marketing communications at any time. However, important service-related notifications will continue to be sent at all times.

Policy on Sharing Information with Third Parties

499de does not sell your personal information. However, information may be shared in a limited way in the specific circumstances below:

• Payment processors: Relevant information is shared with the relevant service providers to handle bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Game providers: The minimum necessary information is shared with game developers including Pragmatic Play, Spribe, JILI, and PG Soft to manage gaming sessions.
• Technical services: With trusted partners for the operation of cloud hosting, security software, and analytics tools.
• Legal obligations: In response to court orders, government investigations, or legal requirements.
• Fraud prevention: To identify fraudulent activity in order to protect the security of the site and other users.

Obligations of Third-Party Providers

We have contractual obligations with the third parties with whom we share information. They may use your information only for specified purposes and are required to maintain our privacy standards.

What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. 499de uses the following types of cookies:

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functionality cookies: To remember your language preferences, theme settings, and personalised experience.
• Analytics cookies: To understand website performance and user behaviour.
• Security cookies: To prevent fraud and unauthorised access.

Managing Cookies

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause many platform features to not work properly and may prevent you from logging into your account.

Technical Security Measures

499de uses industry-leading security technology to protect your information:

• SSL encryption (TLS 1.3) for all data transmission
• AES-256 encryption for stored sensitive information
• Two-Factor Authentication
• Regular security audits and penetration testing
• Round-the-clock system monitoring and intrusion detection
• Restricted staff access — only authorised personnel can view personal information

Response to Data Breaches

In the event of a data security breach, 499de will act promptly and notify affected users in a timely manner where applicable. We are committed to identifying the cause of the breach, limiting the damage, and taking necessary measures to prevent recurrence.

How Long Information Is Kept

499de retains your information only for as long as necessary:

• Account information: Retained for at least five years after account closure, as required by financial regulations.
• Transaction records: Up to seven years in accordance with legal and accounting requirements.
• Gaming history: For as long as necessary for responsible gaming and dispute resolution.
• Customer service communications: Up to two years for dispute resolution.

After the stated periods we will securely delete or anonymise your information.

Right to Access and Correct Information

As a user of 499de, you have the following rights:

• Access: You have the right to know what information we hold about you.
• Correction: You may request correction if your information is inaccurate or incomplete.
• Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Restriction of processing: In certain circumstances you may request that the processing of your information be limited.
• Data portability: You may request your information in a structured, readable format.
• Opt out of marketing: You may request that promotional communications be stopped at any time.

How to Submit a Request

To exercise any of your data rights, contact our customer service team via 24/7 live chat or by email at [email protected]. We will verify your identity and fulfil your request as soon as possible.

Age Limit and Protection

499de provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.

Age verification is mandatory during account registration. If we find that a user is under 21 years of age, their account will be closed immediately and their associated information will be securely deleted.

If parents suspect that their child has created an account on our platform, please contact our customer service right away.

International Data Flow

Some of your information may be stored or processed on servers outside Bangladesh for the purposes of game software providers and technology infrastructure services. Such transfers are always carried out through secure encryption, and the receiving parties are contractually bound to comply with our privacy standards.

For such international data transfers, we ensure that your information is always handled in accordance with the protection standards described in this policy.

Updates & Notifications

499de may update this privacy policy from time to time. For significant changes, we will:

• Display a clear notice on the website
• Notify registered users via email
• Update the "Last Updated" date at the top of this page

Continued use of the platform after changes are made will be considered as your acceptance of the new policy. For important changes, we maintain a process to obtain active consent.